Shipping & Returns

Shipping

All orders ship UPS or USPS and rates are calculated based on product weights and dimensions, as well as the distance the product is traveling. Additionla charges may apply to orders made beyond the Contiguous United States.

Order Cancellations

Once orders are placed or submitted to us, via our website, API, via telephone or any other method, they cannot be cancelled. In the event you wish to cancel an order you have already placed, you may request cancellation by contacting us. We will make every effort to cancel your order, however cancellation is not guaranteed and in most cases orders cannot be cancelled, even if the order has not already shipped.

Once an order has shipped, you may ask us to request an intercept from the shipping carrier. Not all carriers offer an intercept option and carriers that offer an intercept option do not offer it on all shipping methods (for example, FedEx does not offer intercepts for orders shipped via Smart Post shipping method). Intercept requests are not always successful and often are not successful. There is an intercept fee of $12.35 PER box which is only applied if the intercept is successful. By requesting an intercept, you accept responsibility for the intercept fee(s) associated with your order, in addition to the 20% restocking fee. Original shipping charges are not refunded for intercepted orders.

Returns, Refunds

Returns will incur a 20% restocking fee. All returns must be authorized. Authorized returns will be issued an Return Authorization (RA) or Return Merchandise Authorization (RMA) number. Failure to request Return Authorization may result in the rejection of your return. Original shipping charges are not refunded. Return shipping charges are the responsibility of the customer. Refunds will be issued as "Merchandise Credit" or "Account Credit" which can be used towards a future purchase, unless otherwise requested.

Refused orders will incur a 20% restocking fee plus return shipping charges. Original shipping charges are not refunded on refused orders.

Orders returned to us by the carrier for insufficient address, incorrect address, inability to deliver, or for any other reason will incur a 20% restocking fee plus return shipping charges. Original shipping charges are not refunded on orders returned by the carrier.